Social Networking for the Business Writer: Top-Ten List
This post concludes a series on effective writing in social media.
This will be the last post in the Social Networking for the
Business Writer series--also the last post of 2010, as I prepare for Christmas
break. Since the end of the year is a time for list-making, this
post is a list of ten things every social networker should
remember. Consider incorporating them into your New Year's resolutions!
1. Social networking is not free advertising. It's been said in practically every post of this series, but it
remains the #1 thing to remember; a social networking forum is no place for a
hard-core sales pitch. Never post anything with the sole purpose of convincing
readers to buy your product or service; that's what your website (and paid
advertising) is for.
2. Ask not what your fellow networkers can do
for you; ask what you can do for your fellow networkers. Thinking only of yourself is bad business in any venue, and
particularly unwise in any form of networking. Be ready to provide advice and
referrals whenever you can be helpful, without considering "what I
might get back."
3. Keep things short. Short sentences, short paragraphs, and short posts are the
backbone of online writing. No one likes a page of unbroken text, particularly
on a glaring screen.
4. Speak from your expertise. Search out questions and discussions where you can contribute
meaningfully--where it's obvious you know what you're talking about. Some
people choose their comment forums primarily on the basis of keywords that push
their buttons; you can pick out these people by their
emotionally loaded tones, their failure to cite objective backup for their
claims, and their evident ignorance of what was actually said in the
original post and other comments. It makes a less than professional impression,
to say the least.
5. Feel free to make multiple contributions to
an ongoing discussion, but don't say the same thing every time. Do your part to keep the discussion moving in a line, not a
circle.
6. Don't be afraid to say what you think. Some people are so afraid of giving offense that they wouldn't
dare say outright that cold-blooded murder is wrong--not even if
asked directly. Aside from moral considerations, this attitude is, frankly,
boring. Respectful controversy adds interest to a discussion; just be
sure to keep it respectful. Hint: give sound reasons for your
opinions, but stop at one or two reasons. Going on and on about why you're
right will soon have everyone picturing you as a stressed-out fanatic.
7. Don't pick fights. Building on the last point, the only trouble with controversy is
that it easily gets out of hand. The instinct to take any disagreement as a
personal insult is strong, but something that must be resisted if social
networking is to be kept professional. Once tempers are lost, so are the
benefits of the discussion. So never call names, blatantly contradict
someone, or use such loaded phrases as "Everybody knows...."
8. Watch your spelling. And your punctuation, grammar, and usage. No one expects heavy
editing on a social networking post, but at least try to get rid of all typos.
You don't want to come across as hurried and careless, certainly not in any
setting that reflects on you professionally.
9. Be especially careful when
including online addresses. While most human
readers can still understand the text through the typos, computers take
everything literally. One missed character--or substituting
"com" for "org"--can take someone to
an "Error" page. Worse, the "wrong address"
might belong to a porn site or hate group forum. And even if nothing
embarrassing happens, few people will bother informing you of the mistake or
looking for the real site you referenced, so you've gained nothing for your
trouble.
10. Budget your social networking. Know how many hours a week you can spend and what topics and
sites to focus on. Have advance ideas of information you might
contribute; your writing will go smoother and faster. If you're seriously
short on time and have a decent-sized budget, consider
hiring a separate social networking writer (contract or staff).
Wishing everyone a happy holiday season and a prosperous 2011!
Other posts in this series:
Social Networking for the
Business Writer: Profiles
Social Networking for the
Business Writer: Network Updates
Social Networking for the
Business Writer: "Cold Call" E-Messages
Social Networking for the
Business Writer: The E-Article Connection
Social Networking for the
Business Writer: LinkedIn Discussions
